Outlook 2007 crashing

[texfly]

Hello,

I just installed Spami and I'm impressed! Thanks...

One issue I have noticed is that my Outlook frozen twice in the last 24 hours since I have installed Spami. Any clue? Any settings I need to twist?

Alex

[anbuva]

Hallo texfly!

Please a few more details and what exactly happened....
What do you mean with "frozen" (nothing work? Perhaps a security-suite can make trouble). Which version (0.9.x....), what a operating system (Windows...), which Spamihilator-plugins are installed.... thank you...

Regards
anbuva

[texfly]

Hello,

OS Windows XP
Spami 0.9.9.53
Plug-ins: the list that gets installed automatically (8 total).

Problems:
A few times I got a "Spami- irreversible error" with "click here to close". I had to restart Spami but the emails that were in "Restore" mode got lost ;-(

Also, I found Microsoft Outlook (at different times, the two events appear to be not correlated) Outlook 2007 was frozen. It means I couldn't click anywere within the MS Outlook and I had to shut it down using the Task Manager. At the restart everything worked fine for another while. The computer is fresh of OS installation with anything else installed except Microsoft Office.

UPDATE: just sent the DMP file to your support email...

Thank you for your help.
Alex

[anbuva]

Hallo texfly!

When the program (Outlook) stops responding, the problem probably lies more in the program itself. Otherwise, I would guess the new Spamihilator-version (Spamihilator Beta 0.9.9.60). The message (dmp-file) here should certainly bring a little light into the darkness...
Is there any plug-ins that are used in Outlook? Sometimes also security suites can creates errors.

Regards
anbuva

[texfly]

No plug-ins in Outllok. Actually in the last day Outlook has been stable but Spami crashed 3 or 4 times with the same error. It crashes while checking email...maybe some of the email that are coming through are causing the error? Hopefully the dump file will help you to fix the problem. It is a bit annoying!

[Chactory]

Hi texfly!

The programmer of Spamihilator has released a stable version: 0.9.9.60.
As Anbuva wrote, it could be better to install the new beta version,
and then see, if the problem occurs again at all.

Regards, Chactory

[texfly]

Ok, I tried and got the same occasional crash.

On another note one thing VERY annoying is that Spami a few times a day keeps asking for the username and password to check the mailbox. Doesn't matter what I type (I know 100% I set the correct username and password) the login windows pops up with:

Server: 127.0.0.1
Username: mail_server&my_username
Password: my password

I have to click OK everytime to make it work even if I select the "save password" box.

It feels like Spami is forgetting the account username/password...

Any ideas?

Thanks!

[Chactory]

Hi Alex,

Spamihilator does operate with Windows and Outlook versions usually.
In version 0.9.9.60 of Spamihilator, there is no known bug animore.
Did you still watch crashes, after having updated to 0.9.9.60, and after
having deleted any remaining „spamihilator“ directory?

The problem with Spamihilator „asking for the username and password“
sounds a little bit likely to be caused by server problems. Does that
always affect the same mail-account?
Perhaps it may help to delete the servers in the settings of the SSL/TLS,
they will be gathered by the next mail reception.

Kind regards, Chactory

[texfly]

Spami still crashes...a few times a day. It looks like it crashes after I check the "training area" and close it. Each time I have to reset the mailbox username and password. Pretty annoying!

Any idea?

[Chactory]

Hallo texfly!

Thank you for your posting.
Ülease give a detailled description and a dump file to Michel Krämer, the program author!


Regards,
Chactory

[texfly]

Done. Sent email to the error report email including the dmp file.

Would you please let me know? I like the software and I want to keep using it...better if the crashing stops!!!

[michel]

Hi!

The crash report was not very revealing. I suppose there's some other program installed on your system interfering with Spamihilator. Do you have any Anti Virus software installed or something that hooks deeply into the system? Do you experience crashes of other programs?

Bye,
Michel

[texfly]

HI,

No crash whatsoever with any other software and the Antivirus I use is VIPER.

I have disabled the email protection and it appears to be working fine. No crashing so far!

I will let you know.

Thanks.
Alex

[Chactory]

Hi texfly!

Thank you for giving a feedback.

Until now, I didn't know VIPRE. It's ok so far, as you can configure it some way.

Kind regards, Chactory

[texfly]

Unfortunately Spami keeps crashing. It looks like it crashes almost everytime it's coming out of the "Training area" at the end of the message processing...

I have excluded the entire Spami folder under "Program Files" and disabled the email protection.

Anything else I can try?